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Recent News

Corporate Research International Continues Expansion in Canada, 4/18/2011
Corporate Research International (CRI), an international leader in mystery shopping and customer response surveys, continues to expand its mystery shopping capabilities throughout Canada and add new opportunities for those interested in becoming mystery shopping auditors. CRI's auditors are paid to assess the service and operations at leading retailers, restaurant chains and convenience stores worldwide. Currently, CRI employs more than 500,000 mystery shopping auditors across the globe.

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Screening protest doesn't fly at O'Hare, 11/24/2010
A loosely organized protest over the use of body scanners that threatened to delay travelers over the holiday weekend has failed to materialize at O'Hare International Airport.
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About 67 percent of people polled who will be traveling by air said they don't plan to participate in National Opt-Out Day, according to the survey conducted by Corporate Research International, a market research company.

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Nine Toledo-area firms on fast-growth list, 9/20/2010
Nine northwest Ohio and southeast Michigan companies have made Inc. magazine's 2010 "Inc. 5000" list of the fastest growing companies nationwide.
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Also on the list were Military Products Group, New London; CentraComm Communications, Findlay; Uckele Health & Nutrition, Blissfield, Mich.; NovaVision, Bowling Green; SSOE, Toledo; Marco's Franchising, Toledo, and Corporate Research International, Findlay.

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10 Businesses You Can Start From Your Smartphone, 9/14/2010
You're out of work. The job listings are thin. You have no money to start your own business. Maybe you don't even have a computer to assist in conducting a proper job search.

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Survey highlights complex public perceptions about food quality, 6/14/2010
CRI received more than 4,330 completed surveys from its nationwide group of panelists. The survey, executed in February and March, asked consumers about their dining out behaviors and experiences. Respondents represented all regions of the country and were restricted to completing only one survey each.

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Ace Hardware Grand Opening, Web Surveys, Ace Hardware, 4/22/2010
The new Ace Hardware on Amelia Island is celebrating their Grand Opening this weekend Saturday, April 24th. For the past 13 consecutive quarters, Corporate Research International (CRI) ranked Ace number one in the home improvement retail category based on the results of its "Real People Ratings" consumer opinion survey.

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Toyota Customers Remain Loyal Despite Recalls, 3/12/2010
he current Toyota recalls have had massive effects on the automaker's sales but the issues have had less of an impact on current Toyota customers than owners of other auto brands, according to a recent survey conducted by Corporate Research International (CRI), a national leader in customer feedback and consumer insights.

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West Seattle startup Tango Card wants to remind you to redeem your gift cards, 12/14/2009
Consumers expect to give as many or more gift cards this holiday season, according to a new survey by Corporate Research International.

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Halloween: Time to get thrifty, 11/16/2009
Consumers with a blood lust for bargains are descending on thrift shops, where buyers can pounce on such finds as an opulently sequined Mummers jacket and pants for $30, a ghostly shadow of the retail price.

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Several Central Florida Businesses Tops For Customers, 5/18/2009
Several Central Florida based businesses are being recognized for their customer service skills. Results of the quarterly customer service survey from Corporate Research International are now out and Darden's Olive Garden is No. 1 for restaurant service, followed by Outback and Texas Roadhouse.

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Tax Breaks Not to be Missed, 4/8/2009
"If you happen to get a refund, you can join the 48 percent of respondents to a CRI survey who say they will use it to pay off debt."

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UF to host business lecture, 2/18/2009
The University of Findlay's College of Business will host a community lecture on entrepreneurship at 12:30 p.m. Thursday in Winebrenner Theological Seminary. “The Ins and Outs of Entrepreneurship: Two Views From the Mallett Family” will be presented by Michael Mallett, UF alumnus and president and CEO of Corporate Research International (CRI), and his father, Jerry Mallett, founder and curator of the Mazza Museum and professor of education at the university.

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Corporate Research International Host Session at Winebrenner Theological Seminary, 2/16/2009
Michael Mallett, president and CEO of Corporate Research International, and his father, Jerry Mallett, founder of the Mazza Museum and a professor of education, will discuss The Ins and Outs of Entrepreneurship: Two Views from the Mallett Family, at 12:30 p.m. Thursday in Winebrenner Theological Seminary on the University of Findlay campus.

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CiCi's Pizza Hosts Restaurant Business Conference March 4-5, 2009, Free of Charge with Keynote Addresses Delivered by Donny Deutsch and Coca-Cola's Scott Young, 2/10/2009
CiCi's Pizza announces that they are sponsoring a Restaurant Business Conference open to include any interested business leaders and entrepreneurs March 4-5, 2009 at the Hyatt Regency Lake Tahoe Resort, Spa and Casino.

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CRI Announces Best Customer Service Contest, 1/22/2009
Small Businesses Can Win Free Mystery Shopping Program

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CRI Launches Eye on Your Business Mystery Shopping Tool for Small Business Owners, 1/14/2009
CRI's Customizable, Self-Managed Mystery Shopping Product Helps Small Businesses Evaluate Their Organization

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CiCi's Pizza Picks New POS Partner, 1/13/2009
CiCi's will partner with Revention Inc. to optimize its point-of-sale technology and improve its competitive advantage

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South Jerseyans go on shopping frenzy, 11/29/2008
"Retailers should be pleasantly surprised by the fact that consumers seem willing to put their concerns about the economy behind them and enjoy the holiday season," said Mike Mallett, CEO of Corporate Research International.

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Holiday shopping: Consumer spending, 11/26/2008
The day after Thanksgiving is Black Friday. Will you be among the early bird holiday shoppers?

The survey by Corporate Research International shows that 97 percent of consumers say they'll still be buying holiday gifts for their loved ones.

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Thanksgiving tables will remain full despite higher food costs, 11/18/2008
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CiCi’s Pizza Waives Fee for Proven Franchisees Looking to Expand, 11/7/2008
Recognizing that it’s successful franchisees might need an extra hand to expand in a tough economy, CiCi’s Pizza is waiving the franchise fee on sales of closed stores in viable locations

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Speedway, BP Top Customer Service Survey, 11/7/2008
For the second time in 2008, the Speedway SuperAmerica convenience chain, based here, provided the best customer service during the third quarter in the convenience store category, according to market research firm Corporate Research International’s quarterly RealPeopleRatings.com survey.

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Getting to the Top with Customer Service, 11/1/2008
Achieving high marks in customer service satisfaction is something that needs to come from every level of your organization. It must permeate your business from your training program to associate practices so all employees know what level of service is expected.

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Consumer Report: Stores With Best Customer Service, 10/31/2008
Despite sluggish sales, and a slow economy, many retailers say they're spending more on improving their customer service.

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Chipotle Customers Can Get out of Line by Going Online, 10/28/2008
Online Ordering System Provides Virtual Restaurant Experience, Real Food

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Ace Hardware ‘aces’ customer service survey , 10/27/2008
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Journeys is second in shoe service, 10/27/2008
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Southeast Texans scare up Halloween fun in hard times, 10/27/2008
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Shoppers deck out homes for Halloween amid crunch, 10/26/2008
In a survey released by the customer loyalty firm Corporate Research International, 75 percent of consumers who participate in Halloween activities said they planned to spend about the same amount or more than they did last year.

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Findlay tour to show off downtown recovery, 10/16/2008
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Economic frights don't kill holiday, 10/10/2008
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Consumers, retailers square off on back-to-school shopping, 8/26/2008
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This year, parents spend more carefully on back-to-school items, 8/26/2008
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BP, Shell, Speedway recognized for customer service, 7/24/2008
Speedway, BP and Shell were named retail leaders in delivering superb customer service, according to the second-quarter results of Corporate Research International's RealPeopleRatings.com survey.

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Electronics Retailers Find Service Sells, 7/23/2008
http://www.usatoday.com/money/industries/retail/2008-07-22-circuit-city_N.htm
It’s What’s on the Inside That Counts, 7/1/2008
Corporate Research International’s CEO, Mike Mallett, offers mystery shopping best practices to NACS readers.
Businesses Take Aim at Eco-conscious Consumers, 5/26/2008
The results of Corporate Research International’s May survey show that more than 75 percent of consumers have developed energy-conscious habits at home.
Mystery Shopping Changes with the Times, 4/1/2008
Corporate Research International’s CEO, Mike Mallett, showcases the latest technology and innovations in mystery shopping.
Pair Training with Mystery Shopping, 4/1/2008
Corporate Research International’s CEO, Mike Mallett, shares insight into optimizing training programs by using a measurement tool like mystery shopping.
Customer Response Surveys Could Reap Big Benefits, 3/1/2008
Corporate Research International’s CEO, Mike Mallett discusses the many benefits of implementing a customer response survey program.

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Corporate Research International is pleased to serve as a resource for the media. Please contact us at mediarelations@corpri.com and we will respond to your inquiry promptly.

 
"Corporate Research International really lets us evaluate what is going on in our restaurants. They let us check the measurement of operations when we are not there. We are extremely pleased with the service Corporate Research International provides."

Larry Bien, Operation manager
 



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