Operational Insight: Gaining an unbiased third-party view of your business operations through research will provide valuable data that will lead to a better understanding of your facility standards and employee training.
There are many valuable research applications that will allow your business to perform at a higher level operationally. Corporate Research International can develop, implement and manage many different customized programs that will lead to this success.
Evaluating your business through Mystery Shopping (Secret Shopping) is one of the most valuable information management tools available. Corporate Research International continues to be a leader in this industry with its completely automated, Web-based service. Because of our internal database of secret shoppers/auditors we’ve recruited, CRI can also implement Announced Audit programs which help provide a more in-depth view of your business operations.
All data collected is provided to our clients in a live web-portal format. CRI can also utilize our in-house Analytics team to identify key drivers from the data collected.
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"CRI runs our Secret Shop and Customer Feedback programs. In retail, you need to react quickly to operations in your stores and feedback from your customers. We can efficiently follow up and document responses to customers as well as identify training opportunities within our stores using CRI's programs and tools. As a partner, CRI has earned our trust on how sensitive and responsive they are to our changing needs and requests."
Casey Caughlin, Manager-Store Operations |
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